Seminar on Strategies for Successful Crisis Management

The most effective crisis management occurs when a potential crisis can be detected and dealt with quickly--before they can impact the organization's business. But whether you are facing an immediate or emerging crisis, effective crisis management strategies are necessary to handle the increased media exposure you will inevitably get.

Key Benefits
• Assess your organization's emergency readiness
• Safeguarding employees, customers, equipment, sensitive information
• Keep your business operational even under the most trying circumstances.

Talk Outline

Quiz 1

"There can't be a crisis next week.  My schedule's already full."
--Did you say this?

75% of all businesses that suffer a major crisis never recover. 43% never reopen. 29% reopen, but close within 2 years. Indeed you have insured against theft, fire, SARS, terrorism...  But have you insured your reputation, customers' confidence, and your firm's continuity in operation?

Quiz 2

CEOs wear three hats in a Crisis:

• Chief Crisis Management Officer: attempting corporate recovery
• Chief Communication Officer: convincing the anxious and doubting mass media, regulators, your Board and your employees' families … in a battle of wits and wills 
• Chief Executive Officer: remember you still need to run your company…

Can you handle ALL these roles all the time, for long hours, without fail?

Quiz 3

Can all your employees detect the Early Warning Signs preceding crises?  Do they know all the Why's, What's, How's, When's and Who's… in Crisis Management?  Or do you plan to plan, and start to train them, just 5 minutes before (or after!) a crisis erupts?

The three hours' short seminar will help you know the outline in developing an integrated, enterprise-wide emergency plan that works; how to assess your organization's emergency readiness; how to safeguarding employees, customers, equipment, sensitive information…and keep your business operational even under the most trying circumstances.

Who Should Attend?
• Middle and Senior Managers who want to develop their skills in understanding how to operate and act in crisis situations
• PR Managers, HR Managers, Auditors, Risk and Security Managers who require an understanding of crisis management
• Staff with responsibility for crisis or disaster management including business continuity and emergency planners

Details of Seminar

Date: 26 Aug, Tuesday

Time: 2pm-5pm

Venue: The Great Wall Meeting Room, CapitaLand Shanghai Office

Address:19th floor Raffles City 268 Xizang Middle Road, Shanghai
上海市西藏中路268号来福士广场19层

Fee: RMB 100 for SingCham and SSBA members / RMB 200 for non-members 

Language: English

RSVP to singcham@singcham.com.cn please.

Organisers:
SingCham China
Shanghai Singapore Business Association
PSB Management Consulting (Shanghai) Co., Ltd

Venue Sponsor:
CapitaLand China

Speaker: Dr. S K Ng, Principal Consultant, PSB Consulting
Dr. NG is a veteran and specialist in strategic crisis management. He has been a Director and Head of Department in Singapore's Public Service who was active in Crisis Management nationally; a Chief Representative based in China; ex-General Manager and Director for Human Resources, Corporate Communication; a Project Director for Crisis Management, and a Principal Consultant in Asia Pacific. 

He also facilitates training and consultancy programmes on corporate strategy, international marketing, organizational behaviors and communication, etc, for MNCs and universities of the United States and Australia.

PSB Consulting

PSB Consulting, a member of TÜV SÜD Group, is a leading one-stop business outsourcing specialist in Asia. PSB has been in corporate training and consulting business since 1972. We are currently considered one of the top 3 corporate training providers in Singapore, in a survey conducted by Human Resources magazine (2006, 2007).